Refund Policy

Cutie by Tali wants customers to feel confident when shopping with us. This refund policy is a temporary version and should be reviewed by the store owner before launch.

Returns and Exchanges

Because many items are boutique, decorative, handmade-inspired, or limited-stock accessories, returns and exchanges may be subject to approval. Final return eligibility will be confirmed before launch.

Condition of Items

To be considered for a return or exchange, products should be unused, unworn, undamaged, and in their original condition with any packaging or tags included when applicable.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers should contact us as soon as possible with the order number and clear photos of the product and packaging.

Non-Returnable Items

Final sale items, customized items, worn accessories, damaged items caused by customer handling, and items without proof of purchase may not be eligible for return.

Refunds

If a refund is approved, it will be processed to the original payment method according to the payment provider's processing timeline.

Shipping Costs

Shipping fees may be non-refundable unless the return is due to an error by the store. Final shipping return rules should be confirmed before launch.

Contact

For refund or exchange questions, contact us at ponchoaar@gmail.com. This contact email may be updated once the final business information is confirmed.